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This Privacy Policy outlines how WebMargin Agency collects, uses, discloses, and safeguards your personal information when you visit our website and use our application. By accessing or using WebMargin Agency’s website or platform, you agree to the terms of this Privacy Policy. If you disagree with the practices described in this policy, please do not use our website or application.
We may collect the following types of personal information when you use our website and application:
When you purchase website development services or SEO services from us, we may collect and process additional information, such as:
When you reach out to our support team for assistance or inquiries, we may collect the following information:
If you participate in a free trial of our services, we may collect the following information:
If you choose to integrate Google Search Console with our services, we may collect the following data:
You can connect or disconnect your Google Search Console account from our services anytime.
As mentioned, we use cookies and similar tracking technologies to collect information about your device, browsing actions, and patterns. For more details on how we use cookies, please refer to our Cookie Policy.
We collect and process your personal information for the following specific and relevant purposes related to the provision of our website development and SEO services. The data we collect is essential for the functioning of our application and to fulfil our contractual obligations to you:
When you order website development services from us, we use the personal information you provide to:
To deliver effective SEO services and improve the performance of your website, we use the collected information to:
We may use your contact information to:
If you participate in a free trial of our services, we use the information you provide to:
If you choose to connect your Google Search Console account to our services, we use the collected data to:
We process your personal information for the purposes described in Section 3 based on the following legal grounds:
Processing your personal information is necessary to perform the contract between you and WebMargin Agency. We enter a contractual agreement to fulfil your requirements when you engage our website development and SEO services. Processing your personal information allows us to deliver the services you have requested and meet our contractual obligations, including:
We may process your personal information based on our legitimate interests to enhance and improve our website development and SEO services. Our legitimate interests include:
In some cases, we may rely on your explicit consent to process certain types of personal information. For example:
Please note that you have the right to withdraw your consent at any time. However, withdrawing consent may impact our ability to provide certain services to you.
We may process your personal information to comply with legal obligations and regulatory requirements, such as:
At WebMargin Agency, we take your privacy seriously and want to be transparent about handling your personal information. As part of providing our website development and SEO services, we may share and disclose your data in the following ways:
We collaborate with reputable third-party service providers to enhance our website development and SEO services. These service providers assist us in various aspects of our operations and may have access to your personal information. We have stringent contracts to ensure that these third parties handle your data securely and confidentially, and they are authorized to use your data solely for the purposes specified by us. These services include, but are not limited to:
To deliver the best possible website development and SEO results, our team of experts may collaborate internally, and relevant members may have access to your personal information on a need-to-know basis. We ensure that our team members understand the importance of data confidentiality and comply with our data protection policies.
Examples of internal collaboration may include:
In certain situations, we may be required to disclose your personal information to comply with applicable laws, regulations, or legal processes. This includes responding to lawful requests from public authorities or government agencies.
We may disclose your personal information to protect the rights, safety, or property of WebMargin Agency, our users, or others. This includes sharing information to prevent fraud, abuse, or misuse of our services and enforcing our agreements and policies.
Examples of disclosure to protect rights and safety may include:
We will always seek your explicit consent before disclosing your personal information to third parties for purposes other than those stated in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us as described in Section 12.
We may share anonymized and aggregated data with third parties to improve our services and gain insights into website development and SEO trends. This data does not directly identify you and is used in a manner that ensures your privacy and anonymity.
Examples of anonymized and aggregated data sharing may include:
As described in Section 2.6, your personal information may be transferred and processed in countries outside the European Economic Area (EEA) or your country of residence. When we share your data internationally, we take the necessary steps to ensure that your information is adequately protected, including using standard contractual clauses or other mechanisms approved by the relevant authorities.
At WebMargin Agency, we prioritize the security and integrity of your personal information. We employ various forms of data protection to safeguard your data and ensure it remains confidential and secure. Our data security measures include, but are not limited to, the following:
Our application is built on Amazon Web Services (AWS), a highly reputable and secure cloud computing platform. AWS maintains rigorous security standards and has achieved various certifications, including SOC 2, CSA, ISO 27001, and more. Leveraging the robust security features of AWS, we strive to create a secure environment for your data.
We implement automated code-testing processes to identify and address vulnerabilities and security flaws in our application's codebase. These continuous testing practices enable us to proactively resolve potential security issues and ensure that your data remains protected.
To further fortify our application's security, we regularly conduct vulnerability testing, including comprehensive assessments based on the Open Web Application Security Project (OWASP) Top 10 vulnerabilities. We reduce the risk of data breaches and unauthorized access by actively identifying and remediating potential security weaknesses.
We employ sophisticated continuous monitoring technologies to closely monitor our application's infrastructure, data flows, and access points. This proactive approach allows us to promptly detect and respond to any unusual activities, potential threats, or security incidents.
Your data's security is paramount, and to ensure data remains confidential, we employ encryption techniques. Specifically, we use AWS RDS’s AES-256 encryption to encrypt data at rest. This encryption method ensures that your data remains protected even when stored in our databases.
We implement strict access control measures to restrict unauthorized access to your personal information. Only authorized personnel with a legitimate need to access your data, such as our developers and support staff, are granted appropriate permissions. Access controls are regularly reviewed and updated to maintain the highest level of security.
We recognize that data security is a collective responsibility. Therefore, we conduct regular training sessions for our employees to ensure they are well-informed about data protection practices, maintaining confidentiality, and handling sensitive information securely.
We perform regular data backups and maintain a comprehensive disaster recovery plan. These measures help ensure your data remains available even in unforeseen circumstances, such as hardware failures or natural disasters.
We conduct periodic security assessments of our third-party service providers to verify their adherence to robust security practices and compliance with relevant data protection regulations.
While we take extensive measures to maintain the security of your personal information, it is essential to acknowledge that no data transmission or storage method can be guaranteed to be 100% secure. As such, we want to bring the following points to your attention:
When you share information over the internet, whether through our website, application, or other communication channels, there is always a risk that data could be intercepted, accessed, or tampered with by unauthorized parties. Despite our efforts to protect your data during transmission, we cannot guarantee its absolute security.
We encourage you to play an active role in safeguarding your personal information. Please exercise caution when sharing sensitive details online and avoid using insecure networks or public computers to access our services.
Your user account credentials play a crucial role in protecting your data. Please ensure you choose strong, unique passwords and refrain from sharing them with others. Regularly updating your passwords and using multi-factor authentication where available can add an extra layer of security.
Be cautious when responding to emails or messages requesting sensitive information. We will never ask for your account credentials or other personal information via unsolicited emails or communication channels. If you receive any suspicious emails or messages claiming to be from WebMargin Agency, please notify us immediately.
In the unfortunate event of a data breach, we have established a comprehensive incident response plan to identify and address any security incidents promptly. If a breach occurs that may impact your personal information; we will notify you in accordance with applicable laws and regulations.
At WebMargin Agency, we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. The specific data retention periods vary depending on the type of information and the purposes for which it is processed.
For website development services, we will retain your personal information for the duration of our engagement and for a period afterward as required to provide ongoing support and maintenance. Once the project is completed and you have received the deliverables, we will retain your data for a reasonable period to address any potential post-launch issues and support requests.
We retain your personal information for SEO services to continuously monitor and optimize your website's performance. SEO data is valuable for tracking trends, analyzing historical changes, and identifying long-term strategies. We retain SEO-related data to provide ongoing insights and deliver comprehensive reports on campaign progress.
In some cases, we may need to retain your personal information for extended periods to comply with legal and regulatory requirements. This includes retaining transaction records for accounting and tax purposes, as well as fulfilling any legal obligations or responding to legal claims.
At the end of the retention periods, we will securely and permanently delete or anonymize your personal information to ensure it is no longer identifiable or accessible. By doing so, we minimize the risk of unauthorized access to your data and adhere to data protection principles.
As a user of our services, you can review, modify, or delete your personal information from our records. If you wish to exercise these rights, please contact us using the details provided in Section 12.
At WebMargin Agency, we believe in empowering you with control over your personal information. As a user of our website development and SEO services, you have the following rights:
You have the right to request access to the personal information we hold about you. If you wish to review the data we have collected, please contact us using the details provided in Section 12. We will respond to your request within the timeframe applicable data protection laws require.
If you believe that any of your personal information is inaccurate or incomplete, you can request us to rectify or update it. To do so, please contact us, and we will promptly make the necessary corrections to ensure the accuracy of your data.
You have the right to request the deletion of your personal information under certain circumstances. If you no longer wish to use our services and want your data to be erased from our records, please contact us using the details provided in Section 12. We will comply with your request unless legal reasons require us to retain your information.
You can request us to restrict the processing of your personal information under certain circumstances. If you contest the accuracy of your data or object to its processing, you can contact us to request a restriction of its use until the matter is resolved.
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. If you wish to exercise your right to data portability, please contact us using the details provided in Section 12. We will provide the requested information within the required timeframes.
You have the right to object to the processing of your personal information on grounds relating to your particular situation. If you wish to object to any specific processing activities, please contact us using the details provided in Section 12. We will carefully review your objection and respond in accordance with applicable data protection laws.
If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time. Please be aware that withdrawing consent may impact our ability to provide certain services to you. To withdraw your consent, please contact us using the details provided in Section 12.
If you believe that we have violated your data protection rights or mishandled your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. However, we encourage you to reach out to us first so that we can address your concerns promptly and effectively.
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. At WebMargin Agency, we are committed to upholding the privacy rights of all our users, including those residing in California. This section outlines the additional information and rights for California residents:
As a California resident using our website development and SEO services, you have the right to know the categories of personal information we collect about you. Please refer to Section 2 of this Privacy Policy for an overview of the specific types of personal information we collect from California residents.
We collect personal information from various sources, including directly from you, automatically through your interactions with our website and application, and from third-party service providers. For more details about the sources of your personal information, please refer to Section 2 of this Privacy Policy.
Section 3 of this Privacy Policy provides detailed information about the purposes for which we collect your personal information. We use the collected data to provide you with website development and SEO services, improve our services, communicate with you, and comply with legal obligations.
Section 5 of this Privacy Policy outlines how we may share and disclose your personal information, including the categories of third parties with whom we share your data. We do not sell your personal information to third parties for monetary gain without your explicit consent.
As a California resident, you have the following rights under the CCPA:
You have the right to request information about the personal information we have collected about you in the past 12 months, including the categories of data, sources, and collection purposes. To exercise this right, please contact us using the details provided in Section 12.
You have the right to request the deletion of the personal information we have collected and retained. We will respond to your request, subject to certain exceptions as specified by the CCPA, which may allow us to retain certain information for legal or other legitimate purposes.
Under the CCPA, you have the right to opt out of selling your personal information. We do not sell your personal information; thus, you do not need to take any action to opt-out.
We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge you different prices or rates, or provide a different level or quality of services based on your exercise of CCPA rights.
To exercise your CCPA rights or to seek further information about your rights, you can contact us using the details provided in Section 12. We will respond to your request within the timeframes mandated by the CCPA.
We value clear and transparent communication with our users. This section outlines the different ways we may communicate with you and the types of notifications you can expect to receive while using our website development and SEO services.
We may communicate through various channels to ensure you receive essential information about our services, updates, and relevant offers. The types of communication include:
Transactional communication refers to messages directly related to your interactions with our website and services. This includes order confirmations, service-related updates, invoices, and delivery notifications. We use this type of communication to keep you informed about the status and progress of your website development projects and SEO campaigns.
Service notifications provide you with important updates about changes to our services, application, or policies that may affect your user experience or data privacy. We send service notifications to ensure you know of any relevant modifications or improvements to our offerings.
We may send marketing and promotional communication to inform you about special offers, new features, and relevant content related to our website development and SEO services. We strive to provide valuable information that aligns with your interests and preferences.
Our support team can assist you with any inquiries or issues related to our services. If you contact us with a query or support request, we will communicate with you to address your concerns and provide appropriate solutions.
We may request your feedback through surveys or questionnaires to help us understand your experience with our services and identify areas for improvement. Your input is valuable to us, and we use this feedback to enhance our offerings and user experience.
We respect your communication preferences and offer you control over the types of messages you receive from us. You can manage your communication preferences by adjusting your notification settings in your user account or by contacting us using the details provided in Section 12.
You can opt-out if you no longer wish to receive our marketing and promotional communication. You can do this by clicking the "unsubscribe" link in the marketing emails or contacting us as described in Section 12. Please note that even if you opt out of marketing communication, you will still receive transactional and service-related messages related to our website development and SEO services.
We strive to maintain an appropriate balance in our communication frequency to avoid overwhelming you with messages. You can expect to receive relevant communication based on your engagement with our services and your communication preferences.
We take data security seriously, including the security of our communication channels. Our website and application use secure protocols (such as HTTPS) to encrypt data during transmission to protect your information from unauthorized access.
If you wish to update or modify your communication preferences at any time, you can do so by logging into your user account on our platform or by contacting us as described in Section 12. We will promptly update your preferences according to your request.
We may update this Privacy Policy as required by applicable law. Any changes will be posted on this page, and the revised date will be updated accordingly. Please review this Privacy Policy periodically to stay informed about how we protect your information.
We regularly review and update this Privacy Policy to reflect changes in our practices, legal requirements, and user feedback. We encourage you to check this page periodically to stay informed about any modifications. The "Last Updated" date at the beginning of the policy indicates the most recent revision.
In the event of any material changes to this Privacy Policy, we will provide a prominent notice on our website or application. This may include a banner, notification pop-up, or email communication to inform you about the updates and direct you to review the revised policy.
This Privacy Policy shall be interpreted and governed by the laws of NSW/ Australia, without regard to its conflicts of laws principles. Any dispute arising from or relating to this Privacy Policy shall be resolved in the courts in Australia/Sydney.
As the data controller, WebMargin Agency retains complete control over this Privacy Policy and its content. We reserve the right to modify, amend, or update this Privacy Policy at our discretion. Unless otherwise required by applicable law, changes become effective when posted on this page.
Policy updates may occur due to, but not limited to, the following reasons:
You indicate your acceptance of the revised terms by continuing to use our website and services after the updated Privacy Policy becomes effective. If you do not agree with any changes, you may choose to discontinue using our services and exercise your rights as described in Section 9.
If you have any questions or concerns regarding our Privacy Policy or our practices or wish to exercise your rights regarding your personal information, please contact us at support@webmarginagency.com.